 |
|
 IBM
Corporation
Need – Instructional Designers,
Graphics Designers, and Evaluators to develop key training
and education programs delivered in classrooms, via satellite
broadcast, and online to employees worldwide.
Solution – Provided over
25 professional staff (B.S., M.S., and Ph.D.) over a 4-year
period to assist IBM staff in development of these solutions.
|
|
"Market-Driven
Quality Deployment" (AS Line of Business Version
- 3-day Interactive Workshops with learner keypad Q&A
and testing and self-instructional materials, videos, Participant
and Facilitator Guides)
• Introduction/Administration
• Roll Up Your Sleeves
• Survival/AS LOB Strategy
• SID Quality Plan Highlights
• Breakout #1 - "Lessons Learned"
• From Talkin' to Walkin'
• Defining Market Needs
• Employee Participation
• ISD Quality Plan Highlights
• Breakout #2 - "Executive Leadership Plan"
• Six Sigma/Defect Elimination
• Total Cycle Time Reduction
• AS Quality Plan Highlights
• Measurements/Benchmarking
• Process Improvement
• Education Rollout
• Breakout #3 - "Energizing the Corporation"
• Glossary
• Bibliography
|
(click to enlarge)
|
|
"Market-Driven
Quality Deployment" (IBM US Version – 3-day
Interactive Workshops with learner keypad Q&A and testing
and self-instructional materials, videos, Participant and
Facilitator Guides)
• Roll-Up Sleeves: The Plot
• The Issue of Survival: The Why
• Motorola Story: An Example
• From Talkin' to Walkin'
• Six Sigma: Defect Elimination
• Total Cycle Time Reduction
• Measurement/Benchmarking
• Defining Market Needs
• Employee Participation
• The Baldrige Assessment
• Process Management
• MDQ Deployment Workshop
• Glossary
• Bibliography
|
(click to enlarge) |
|
|
Books That
Work/Sierra
Need – Develop database, documentation,
and photographs for two best-selling consumer software products.
Solution – Provided expert
who was major contributor to horticultural database and photographs
for several product releases (until company was sold to an
out of state buyer).
|
|
|
 Monsanto/Solaris/Ortho
Books
Need – For new CD-ROM versions
of these best-selling references on pests and diseases of
plants, identify and select exemplary photographs from worldwide
experts.
Solution – Provided the
Photo Editor who solicited 100's of slides from experts worldwide
and selected most exemplary photos for this new publication.
|
|
|
|
Cash Management Services
Need – Minimize the loss
of customers as a result of the merger by making the
transition as seamless as possible.
Solution – Managed
the design, development and delivery of sales, customer
service and product training for the just merged organization
for all of California. Costs were minimized by developing
tools and templates that internal subject matter experts
could use to develop and deliver training. Customer
retention exceeded the company's goals.
|
"Security Pacific
Bank Merger Training" (The first item
was a 3-day management conference, followed by
delivery of the other components at all California
Regional offices in ½ to 1-day sessions,
with Participant and Facilitator guides and new
product and sales collateral materials)
• Organizational Overview
& Strategy
• Account Administration
• Credit Deposit Services
• Remittance Banking
• Account Reconcilement
• Controlled Disbursements
• Electronic Payment Services
• Money Transfer Services
• Capital Markets Operations
|
|
|
|
Training and Development
Services
Need – Ability to schedule
and track participation in training activities companywide.
Solution – Designed,
piloted and successfully launched the first online training
management system for B of A. Created highly-effective
Trainer's Guide and step-by-step Participant Handbook
for use in classrooms and on-the-job by departmental
administrators and managers.
|
"Training Information
System" (½-day workshop, User
Reference Manual, Participant and Facilitator
Guides)"
• Basics
- Introducing the Training
Information System (TIS)
- Features
- Benefits
- How TIS Works
- Organization of the Manual
• TIS Essentials,
Problems, and System Messages
- Essentials
- Common Problems
- System Messages:
> TIS System Messages
> 3270 System Messages
> Line Terminal (Silent 700 System Messages)
• Procedures
- Accessing ABACIS
- Course
- Student
- List
- Post
- Report
• Glossary
• Code Tables
- Attendance Codes
- Course Category Codes
- Course Codes
- Course Objective Codes
- Location Codes
- Sponsor Codes
- Trainer Codes
• Sample Reports
• Feedback Forms
|
|
|
|
|
 Citicorp/Citigroup
Need – For the global Chairman
of Citicorp technology develop financial services domain expertise
in 14 hand-picked, world-class systems experts to enable their
ongoing consultation to Citicorp on innovative applications
of technology.
Solution – Designed and
developed a 2-week interactive seminar facilitated by Citicorp
experts and executives. Provided key content in Participant
and Trainer's Guides plus over 30 video segments integrated
within topics.
| "Strategic Technology
Evaluation Program" |
|
|
|
|
University
of California, Davis
Department of Horticulture
Need – Develop web-based lessons
for a new undergraduate course, "Introduction to Environmental
Horticulture and Urban Forestry."
Solution – Designed and
developed a series of web-based lessons on core topics.
|
|
Medical Training Center
Need – Ensure medical and law
enforcement professionals statewide know how to gather forensic
evidence, treat patients, and successfully testify in cases
of abuse and domestic violence.
Solution – Led design
and development of an innovative new curriculum. Courses include
Participant and Trainer's Guides plus media and labs to teach
clinical gathering and handling of evidence.
|
"Basic
Training for the Sexual Assault Forensic Examiner"
(2- Day Interactive Workshop with Practicum, Resource
Manual/Participant Guide, Facilitator’s Guide)
• Introductions and Overview
• S.A.R.T. Concept
• Basic Legal Issues
• Sexual Assault History
• Psychodynamics of Rape
• Anatomy Review
• Exam & Evidence Collection
• Treatment and Follow-Up
• Advanced Techniques
• Assessment
• Skill Stations (Practicum)
• Effective Expert Testimony
• A.P.S.A.C. Glossary of Terms
• Wrap Up and Final Evaluation
"Basic Communication
Skills"
|
(click to enlarge)
|
| |
|
|
|
 Agribuys
Need – Design and produce an effective
and easy-to-use corporate website within strict budget and
time limitations.
Solution – Provided artist
and developer who created Agribuys.com – on time and
under budget.
Click
here to go to the Agribuys website.
|
|
|
 Greenbrae
Property Owners Association
Need – Create an online presence
for the Greenbrae Property Owners Association which provides
useful information for area residents, including current news,
community events, an area map, and a discussion forum for
community issues.
Solution – Provided the
project manager, artist and web developer who created the
Greenbrae Property Owners Association website.
Click
here to go to the website of the Greenbrae Property Owners
Association.
|
|
|
 Sudden
Oak Death Professionals
Need – Build a data-driven website
to provide news, discussion and educational materials related
to the tree blight known as Sudden Oak Death.
Solution – Provided the
project manager and web developer who created the Sudden Oak
Death Website.
Click
here to go to the Sudden Oak Death Website.
|
|
