Bret Charipper, Ph.D., Program Manager
Last week we delivered the pilot class for
the course (Survey Techniques Workshop) using the materials COBALT
developed and prepared for IBM. The students spontaneously praised
the Guide for its layout and content. They specifically referred
to its clarity and logical organization. Their ultimate compliment
was that they were able to use the material on their own without
help from the Instructor
the instructor-subject matter expert
and I are very pleased with the results of your work. Our joint
effort with you has been a very rewarding relationship and the quality
of the deliverable demonstrates the high level of effort and professional
skill that you gave the course development.
Sam Zigrossi, Site Regional Manager
The Quality Mini Assessment Workshop you helped
us with has been a real success. The design of the material and
the involvement of the students with the outcome of a real work
product is unique. Over 20,000 people in IBM have taken the workshop
and we've just begun to market it externally. The team you worked
with won a $15,000 Award for the development and implementation
of the workshop. I want to thank you for your insight and expertise
guidance put the team on the course for success.
C. L. Bruce, Education Services Director,
IBM United States
Many thanks for your contributions
to make our market-driven implementation program an effective one.
The participants positive comments and satisfaction ratings
are a clear indication of the value
[of] your continued participation
in creating quality deliverables to drive this program throughout
IBM. Your professionalism and instructional systems expertise have
been a significant element in packaging effective course delivery.
Thank you again for all your efforts on our behalf. It is a pleasure
to work with you.
Paul Glaser, Chairman, Corporate Technology
Thank you for your contributions
to the design and development of the Strategic Technology Evaluation
Program, an educational program important to future technological
development at Citicorp. You made substantial instructional design
and video contributions to the program. Specifically, the Content
Analysis Worksheet you developed early in the project helped the
team to refine the programs scope and intent. You provided
valuable research skills to identify videos and professional resources
which supported the programs development and presentation.
Thank you again for your help with STEP.
Florida Department of Health and Rehabilitative
Edward Feaver, Deputy Director for Health,
State Health Office
The Contract Managers Training
Handbook which you helped design and develop for (us) is one
of the best training manuals that has ever been done in this department.
It served its purpose of significantly improving the contract management
skills of a wide variety of social and economic services staff.
The manual has stood the test of time and is still used with only
minor modifications. I wish you luck
and look forward to hearing
from you should you return to Florida.
Bank of America
Michael Thomas, Vice President
outstanding work in designing and developing
training materials for the Training Information System (TIS). Because
TIS is BACs first automated training database system, you
have made a very significant contribution working with a team to
produce a high quality Guide which as been very well-received by
working very long hours under a very tight deadline
went beyond expectations to recommend important changes to the system
to better serve user needs. Your attention to detail and your insistence
on appropriate levels of field testing were admirable
Charles Atthill, VP and Manager, Corporate and Commercial Banking Training
led the team that created
operations training for a major division of Bank of America during
the largest bank merger in history (with Security Pacific Bank).
The scope and scale of the training was undetermined at the outset.
The primary guideline was to ensure a smooth transition of processes
and procedures while maintaining quality of service. The team created
a targeted, integrated curriculum for diverse functional audiences
and implemented in a very compressed timeframe
for design and creation of the courseware and worked closely with
internal line managers and staff (who had no training experience)
to help them successfully build and deliver the programs. The curriculum
kept employees positively focused during a difficult time of change
and retained corporate customers by maintaining quality of service.
Jeff Zimmerman, Chief Customer Advocate
and SVP, Global Customer Operations
extraordinary skills as
strong motivational and organizational skills
link between Software Development and Sales/Support organizations
degree of integrity and confidence in executing many assignments
that dealt with our customers, employees and their issues
and professional manner in dealing with issues
a great and
valuable asset to our organization
Scott where integrity, teamwork and innovation are crucial
California Medical Training Center, UC Davis
William Green, M.D., Clinical Professor,
the lead consultant for
(multi-million dollar) curriculum and program development
a statewide, multidisciplinary, multi-level training program
the development process, helped set up priorities and timelines,
facilitated individual assignments
In addition to his excellent
training and broad-based experience, he employed a number of curriculum
development tools (most of which he created) that focused
and organized our endeavors. His process brought logic, common sense,
thoroughness, productivity, and a very welcome sense of control
contributions to the overall group process
validated my teaching
skills and helped me rise to a higher plane
to excellence and a profound respect for precision and attention
enlightened me about the fundamental importance of
systematic organization, preparatory analysis and post-training
facilitated a large and complex training program.
I cannot recommend him highly enough.